What is the 'offer wall and how do I find it?
The offer wall can be found in the ‘Free Gems’ section of the shop.
Use the offer wall to complete 3rd party offers that reward you with in-game gems.
If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact us.
Tap 'IN PROGRESS' to view view offers you have already started.
All offers expire after 30 days.
What are bonus offer wall events?
To be eligible for the bonus, you must start your offer during the promotional period but may complete it outside of the promotional period as normal. The total Gems displayed on an offer during the promotional period will already include the extra Gems from the promotion.
My offers have been 'Pending' for more than 24 hours.
Offers are completed based on approval by the offer provider. While an offer is in the "Pending" phase, it is waiting for the approval.
As an example, if an offer is a 30-day trial, it may not credit for several days, or at all if it's canceled instantly.
My offer was rejected.
If an offer has been marked as 'Rejected', it usually indicates that requirements were not met, or that a duplicate submission was detected.
After 24 hours if you feel that an offer should be credited, please contact Iron Source through the offer wall menu screen.
I didn't receive my gems after completing an offer.
Please note the following when troubleshooting offer completions:
- You must navigate to the offer from within the game. Doing so externally will not result in a credit, even if all requirements are met.
- All requirements for each offer must be met entirely. Premature uninstallation or cancellation will cause the offer to not credit properly.
- If you have attempted the same offer before, whether it be within this game or another game/app/website, it will not credit you a second time.
- Complete the offer when you have a strong-stable WiFi to avoid any communication issues.
If you believe you have met all requirements for an offer, but it has still not awarded you, please give it at least 24 hours for the reward to show up.
How do I contact Iron Source?
First, we recommend taking a screenshot of your "In Progress" screen from the offer wall and including it in. Additionally, get your IronSource User ID from the Offer Wall menu > Contact Us.
To reach Iron Source, email mobile-customersupport@ironsrc.com and include your UserID and any information about the offer you are inquiring about.
The status says "Completed" but I still did not get my gems.
Offers may take some time to credit based on the type of offer. Usually relaunching the application or completing a battle can cause offers to be properly rewarded. If for any reason you do not see gems you have been awarded, please allow up to 24 hours before contacting Iron Source at mobile-customersupport@ironsrc.com.
I found a malicious, offensive or misleading offer! (Example: Free Trial not really Free)
We want to keep offers honest as possible for players and safe for a PG audience. If you encounter an offer or an ad that is suspicious, misleading, malicious, or otherwise offensive/inappropriate; please contact us.
Please include:
- Your Player ID (Found in ⚙️ Settings).
- Name of offer, and any relevant screenshots.
- The reason you are reporting this offer.
Iron Source has not replied to me / my offer was wrongfully denied.
All tickets received are being looked into and answered in the order they are received-- they’ll get back to you soon!
If you feel that your offer completion was unjustly rejected, please contact us.
Comments
0 comments
Article is closed for comments.