Video Ads Troubleshooting

Ads Not Loading or Playing, Stalling, Freezing, etc.

If you are having trouble viewing ads on your mobile device, there are a few things that can help:

• Please try restarting your device.
• Make sure you have a stable/strong connection to the Internet (WIFI is recommended).
• Ensure you don't have too many apps running in the background.
• Check to see if there are any privacy/developer settings on your device that restrict you from viewing ads.
• Check that your Internet provider/region does not restrict ads, or your modem/provider doesn't throttle ads or ad content.
• Verify that ad blockers are not turned on.
• A fresh installation may resolve these issues - enable Kongregate cloud saving first

If you are still having ad-related issues, please contact us and we can help troubleshoot.

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No Ads Available

There may be times where you receive the message that no ads are available. We use an ad server that pulls from a 'pool' of ads available for your region and language. That pool can become empty from time to time, but will be replenished after a short wait.